Refund Policy

We offer a 7-day money-back guarantee for all new customers. If you're not satisfied with our services within the first 7 days of your initial purchase, you may request a full refund of your subscription fee. This guarantee applies to: • First-time purchases only • Monthly subscription fees • Annual subscription fees (full refund within 7 days) The 7-day period begins from the date of your first successful payment, not from account setup or first use.

For ongoing subscriptions beyond the 7-day guarantee period: Monthly Subscriptions • Cancellations take effect at the end of the current billing cycle • No prorated refunds for unused days within a billing period • You retain access until the end of your paid period Annual Subscriptions • Full refund available within 7 days of purchase • After 7 days, you may cancel but no refund will be issued • You retain access for the remainder of your annual term • Contact us for exceptional circumstances

We provide free account replacements in the following situations: Eligible for Free Replacement • Account disabled by the platform during normal, compliant use • Technical issues preventing account access • Account functionality limitations not disclosed at purchase • Setup errors on our part Replacement Process 1. Report the issue within 48 hours of occurrence 2. Provide relevant screenshots or documentation 3. Our team will verify the issue 4. Replacement account delivered within 24 hours Not Eligible for Replacement • Policy violations by the user • Prohibited content or activities • Issues reported after 48 hours • User error or misuse

Important: Advertising spend (the money you spend on actual ads) is charged directly by the advertising platforms (Facebook, TikTok, Google) and is NOT refundable by JC Media. For ad spend refunds or disputes: • Facebook/Meta: Contact Meta Business Help Center • TikTok: Contact TikTok Business Support • Google Ads: Contact Google Ads Support We can assist you in navigating platform refund processes, but the final decision rests with the respective platform.

To request a refund, please follow these steps: 1. Email us at support@jcmedia.com with: • Subject line: "Refund Request - [Your Account Email]" • Your full name and account email • Order/transaction ID (if available) • Reason for refund request • Any relevant documentation 2. Alternative contact methods: • Telegram: @jcmediasupport • Live chat on our website (business hours) 3. What to expect: • Acknowledgment within 24 hours • Decision within 2-3 business days • Refund processed within 5 business days of approval For urgent matters, please use our live chat or Telegram for faster response.

We strongly encourage you to contact us before initiating a chargeback or dispute with your bank or payment provider. Why contact us first? • We can often resolve issues faster than the dispute process • Chargebacks may result in immediate account suspension • We're committed to fair resolution of all concerns If you initiate a chargeback: • Your account may be suspended pending resolution • We will provide transaction evidence to your bank • Fraudulent chargebacks may result in permanent account termination • We reserve the right to pursue legal remedies for fraudulent claims We believe in resolving disputes amicably and will work with you to find a fair solution.

We understand that unusual situations may arise. In exceptional circumstances, we may consider refunds outside our standard policy: • Medical emergencies (with documentation) • Business closure or bankruptcy • Force majeure events • Other circumstances at our discretion To request an exception: 1. Email legal@jcmedia.com with your situation 2. Provide relevant documentation 3. Allow 5-7 business days for review Exceptions are granted at our sole discretion and are evaluated on a case-by-case basis.

Enterprise clients with custom agreements may have different refund terms as specified in their service agreement. For enterprise refund inquiries: • Contact your dedicated account manager • Email enterprise@jcmedia.com • Reference your contract number Enterprise refund policies are governed by the terms in your individual service agreement, which supersede this general policy.