Your privacy is important to us. Learn how we collect, use, and protect your information.
Last updated: January 15, 2025
JC Media Agency Limited LLC ("JC Media," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, and applications (collectively, the "Services"). This policy applies to all users of our Services, including visitors, registered users, and business customers. By using our Services, you consent to the data practices described in this policy. JC Media is registered in Wyoming, United States, and complies with applicable US privacy laws. For users in other jurisdictions, including the EU/EEA, UK, and California, additional rights and provisions may apply as outlined below.
2.1 Information You Provide • Account Information: Name, email address, phone number, company name, billing address • Payment Information: Credit card details, billing information (processed securely by our payment providers) • Business Information: Business Manager IDs, advertising account details, campaign information • Communications: Support tickets, emails, chat messages, feedback 2.2 Information Collected Automatically • Device Information: IP address, browser type, operating system, device identifiers • Usage Data: Pages visited, features used, time spent, click patterns • Log Data: Server logs, error reports, access times • Cookies and Tracking: See our Cookie Policy section below 2.3 Information from Third Parties • Advertising Platforms: Account performance data, spending information (with your authorization) • Payment Processors: Transaction confirmations, fraud prevention data • Business Partners: Referral information, partnership data
We use your information for the following purposes: Service Delivery • Provisioning and managing your advertising accounts • Processing payments and billing • Providing customer support • Sending service-related communications Service Improvement • Analyzing usage patterns to improve our Services • Developing new features and products • Conducting research and analytics • Testing and troubleshooting Communications • Sending important updates about your account • Marketing communications (with your consent) • Responding to inquiries and support requests • Notifying you of policy changes Legal and Security • Complying with legal obligations • Protecting against fraud and abuse • Enforcing our Terms of Service • Maintaining security of our Services
We implement industry-standard security measures to protect your information: Technical Safeguards • SSL/TLS encryption for data in transit • Encryption at rest for sensitive data • Secure data centers with physical access controls • Regular security assessments and penetration testing Access Controls • Role-based access to customer data • Multi-factor authentication for internal systems • Regular access reviews and audits • Employee security training Incident Response • 24/7 security monitoring • Incident response procedures • Data breach notification protocols While we strive to protect your information, no method of transmission or storage is 100% secure. Please notify us immediately if you suspect any unauthorized access to your account.
We retain your information for as long as necessary to: • Provide our Services to you • Comply with legal obligations • Resolve disputes and enforce agreements • Meet business and audit requirements Specific retention periods: • Account data: Duration of account plus 3 years • Transaction records: 7 years (legal requirement) • Support communications: 3 years • Marketing data: Until consent is withdrawn • Log data: 12 months You can request deletion of your data at any time, subject to legal retention requirements.
Depending on your location, you may have the following rights: All Users • Access: Request a copy of your personal data • Correction: Update inaccurate or incomplete data • Deletion: Request deletion of your data • Portability: Receive your data in a portable format • Withdrawal: Withdraw consent for marketing communications EU/EEA/UK Users (GDPR) • Right to object to processing • Right to restrict processing • Right to lodge a complaint with a supervisory authority • Right to not be subject to automated decision-making California Residents (CCPA) • Right to know what information is collected • Right to know if information is sold or disclosed • Right to opt-out of sale of personal information • Right to non-discrimination for exercising rights To exercise these rights, contact us at privacy@jcmedia.com. We will respond within 30 days (or sooner if required by law).
JC Media is based in the United States. If you access our Services from outside the US, your information will be transferred to and processed in the US. For EU/EEA/UK users: • We rely on Standard Contractual Clauses approved by the European Commission • We implement additional safeguards as required • You have the right to obtain details of these safeguards We ensure that any international transfers of personal data are done in compliance with applicable data protection laws.
Our Services are not intended for individuals under the age of 18 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will take steps to delete that information promptly. If you believe we have collected information from a child, please contact us immediately.
We may update this Privacy Policy from time to time. When we make changes: • We will update the "Last Updated" date at the top of this policy • For significant changes, we will notify you by email or prominent notice on our Services • We encourage you to review this policy periodically Continued use of our Services after changes constitutes acceptance of the updated policy.
If you have questions about this Privacy Policy or our data practices, please contact us: Privacy Team JC Media Agency Limited LLC 30 N Gould St Ste N, Sheridan, WY 82801 Wyoming, United States Email: privacy@jcmedia.com General Support: support@jcmedia.com For EU/EEA inquiries, you may also contact our EU representative (details available upon request). Data Protection Officer Email: dpo@jcmedia.com We aim to respond to all inquiries within 30 days.